Last updated: July 20, 2025

Please read these Terms and Conditions carefully before using our website, https://aromaworld.co.uk (the "Site"). By accessing or using the Site, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our Site.

1. Agreement to Terms

These Terms and Conditions form a legally binding agreement between you, the user of this Site, and Aromaworld ("we," "us," or "our"). These terms govern your access to and use of our Site, including any associated media forms, channels, mobile websites, or applications.

By using our Site, you confirm that you have read, understood, and agree to be bound by all of these Terms and Conditions. If you do not agree, you must stop using the Site immediately.

We may update these Terms and Conditions from time to time. We will indicate any changes by updating the "Last updated" date at the top of this document. It's your responsibility to review these terms periodically to stay informed of updates. Your continued use of the Site after any changes indicates your acceptance of the revised terms.

This Site is intended for use by individuals located in the United Kingdom. If you access the Site from outside the UK, you do so at your own risk and are responsible for complying with local laws.

To use our Site, you must be at least 16 years old. If you are under 18, you must have the permission and direct supervision of a parent or guardian to use the Site, and your parent or guardian must read and agree to these Terms and Conditions on your behalf.

2. Intellectual Property Rights

Unless otherwise stated, all content on our Site, including but not limited to text, graphics, logos, images, audio, video, software, and the compilation thereof ("Content"), and all trademarks, service marks, and logos ("Marks") are owned or licensed by us. This Content and these Marks are protected by UK and international copyright, trademark, and other intellectual property laws.

The Content and Marks are provided on the Site "AS IS" for your personal, non-commercial use only. You may not copy, reproduce, distribute, transmit, display, sell, license, or otherwise exploit any part of the Site, Content, or Marks for any commercial purpose without our express prior written permission.

Provided you comply with these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Site for your personal, non-commercial use. We reserve all rights not expressly granted to you.

3. User Responsibilities

By using our Site, you confirm and warrant that:

• All information you provide to us (e.g., during registration) is true, accurate, current, and complete.
• You have the legal capacity to agree to and comply with these Terms and Conditions.
• You are not under 16 years of age, or if you are a minor (under 18), you have parental permission to use the Site.
• You will not use automated or non-human means to access the Site (e.g., bots, scripts).
• You will not use the Site for any illegal or unauthorised purpose.
• Your use of the Site will comply with all applicable laws and regulations in the UK.

If we suspect that any information you provide is untrue, inaccurate, incomplete, or not current, we reserve the right to suspend or terminate your account and refuse any current or future use of the Site.

4. User Accounts

You may be required to register for an account on our Site. You are responsible for keeping your password confidential and for all activities that occur under your account. We reserve the right to remove, reclaim, or change any username you select if we deem it inappropriate or objectionable.

5. Products

We strive to display our products, including colours, features, specifications, and details, as accurately as possible on the Site. However, we cannot guarantee that your electronic display will accurately reflect the actual colours or details of the products. All products are subject to availability, and we cannot guarantee that all items will always be in stock.

We reserve the right to discontinue any product at any time for any reason. Product prices are subject to change without prior notice.

6. Purchases and Payment

We accept the following payment methods:

• MasterCard
• American Express
• Discover
• Google Pay
• Apple Pay
• Klarna
• ClearPay
• PayPal

All payment transactions are processed by our third-party payment provider, Stripe. Please review their privacy policy and terms of service at https://stripe.com/gb/privacy. You agree to provide current, complete, and accurate purchase and account information for all orders placed through the Site. You also agree to promptly update your account and payment details, including your email address, payment method, and card expiration date, to ensure we can complete your transactions and contact you as needed.

All prices are in Great British Pounds (GBP). Sales tax (VAT) will be added to the price of purchases where required by law. We may change prices at any time. By placing an order, you agree to pay all charges at the prices in effect at that time, including any applicable shipping fees. You authorise us to charge your chosen payment provider for these amounts upon placing your order. We reserve the right to correct any pricing errors, even after payment has been requested or received.

We reserve the right to refuse any order placed through the Site. We may, at our discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may apply to orders from the same customer account, using the same payment method, or sharing the same billing or shipping address. We also reserve the right to limit or prohibit orders that appear to be placed by dealers, resellers, or distributors.

7. Return Policy

Please refer to our dedicated Return Policy on the Site for details on returns and refunds. You can find our Return Policy here: https://aromaworld.co.uk/returns-policy/.

8. Prohibited Activities

You may only use the Site for its intended purpose. Commercial use of the Site not explicitly endorsed or approved by us is prohibited. As a user, you agree not to:

• Systematically retrieve data or other content from the Site to create or compile a collection, database, or directory without our written permission.
• Attempt to trick, defraud, or mislead us or other users, especially to obtain sensitive account information.
• Circumvent, disable, or interfere with security features of the Site.
• Harm or disparage us or the Site, in our opinion.
• Use any information from the Site to harass, abuse, or harm another person.
• Misuse our support services or submit false reports of abuse.
• Use the Site in a way that violates any applicable laws or regulations.
• Engage in unauthorised framing of or linking to the Site.
• Upload or transmit viruses, Trojan horses, or any material that interferes with the Site's operation or modifies its features.
• Engage in automated use of the system, such as using scripts for comments or messages, or using data mining, robots, or similar data gathering tools.
• Delete copyright or proprietary rights notices from any Content.
• Attempt to impersonate another user or person.
• Upload or transmit any passive or active information collection mechanisms (e.g., "spyware," "web bugs").
• Interfere with, disrupt, or create an undue burden on the Site or its connected networks/services.
• Harass, annoy, intimidate, or threaten our employees or agents.
• Attempt to bypass any measures designed to restrict access to the Site.
• Copy or adapt the Site’s software (e.g., PHP, HTML, JavaScript).
• Except as permitted by law, decipher, decompile, disassemble, or reverse engineer any software comprising the Site.
• Use, launch, develop, or distribute any automated system (e.g., spiders, robots, scrapers) that accesses the Site, or launch any unauthorised script or software.
• Use a buying or purchasing agent to make purchases on the Site.
• Make any unauthorised use of the Site, including collecting usernames or email addresses for unsolicited emails, or creating accounts under false pretenses.
• Use the Site to compete with us or for any revenue-generating commercial enterprise.
• Use the Site to advertise or offer to sell goods and services.
• Sell or transfer your profile/account.
• Create false product reviews or give ratings that do not reflect your true opinion.

Any violation of these Prohibited Activities may result in the termination or suspension of your right to use the Site.

9. User-Generated Content (Contributions)

The Site may allow you to post, submit, publish, or broadcast content and materials, including text, videos, photos, comments, and other information ("Contributions"). Your Contributions may be visible to other users and third-party websites. By providing Contributions, you acknowledge they may be treated as non-confidential and non-proprietary.

By making Contributions, you represent and warrant that:

• Your Contributions do not infringe on any third-party proprietary rights, including copyright, patent, trademark, trade secret, or moral rights.
• You are the owner of your Contributions or have the necessary licenses, rights, consents, and permissions to use and authorise us and other Site users to use your Contributions as contemplated by these Terms.
• You have the written consent of every identifiable person in your Contributions to use their name or likeness.
• Your Contributions are not false, inaccurate, or misleading.
• Your Contributions are not unsolicited advertising, promotional materials, spam, or other forms of solicitation.
• Your Contributions are not obscene, violent, harassing, defamatory, or otherwise objectionable (as determined by us).
• Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
• Your Contributions are not used to harass or threaten any person or to promote violence.
• Your Contributions do not violate any applicable law, regulation, or rule.
• Your Contributions do not violate the privacy or publicity rights of any third party.
• Your Contributions do not include offensive comments related to race, national origin, gender, sexual preference, or physical disability.
• Your Contributions do not otherwise violate these Terms or link to material that violates any provision of these Terms or applicable law.

Violation of these terms regarding User-Generated Content may lead to termination or suspension of your Site usage rights.

10. Contribution Licence

By posting your Contributions to any part of the Site, you automatically grant us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide license to host, use, copy, reproduce, disclose, sell, publish, broadcast, reformat, translate, transmit, excerpt (in whole or in part), and distribute such Contributions (including your image and voice) for any purpose, commercial or otherwise. This includes the right to prepare derivative works or incorporate Contributions into other works, and to grant sublicenses of the foregoing rights. This license applies to all media formats and channels, whether now known or developed in the future.

This license also includes our use of your name, company name, franchise name, and any trademarks, service marks, trade names, logos, and personal/commercial images you provide. You waive all "moral rights" in your Contributions and warrant that no moral rights have been asserted.

We do not claim ownership over your Contributions. You retain full ownership of your Contributions and any associated intellectual property or proprietary rights. We are not liable for any statements or representations in your Contributions. You are solely responsible for your Contributions and agree to indemnify us from any and all responsibility and legal action regarding them.

We reserve the right, in our sole discretion, to: (1) edit, redact, or change any Contributions; (2) re-categorise Contributions; and (3) pre-screen or delete Contributions at any time for any reason, without notice. We are not obligated to monitor your Contributions.

11. Guidelines for Reviews

We may provide areas on the Site for you to leave reviews or ratings. When posting a review, you must comply with the following:

• You should have firsthand experience with the product being reviewed.
• Your reviews must not contain offensive profanity, abusive, racist, or hate language.
• Your reviews must not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability.
• Your reviews must not contain references to illegal activity.
• You should not be affiliated with competitors if posting negative reviews.
• You should not make conclusions about the legality of conduct.
• You must not post any false or misleading statements.
• You must not organise a campaign encouraging others to post reviews, positive or negative.

We may accept, reject, or remove reviews at our sole discretion. We are not obligated to screen or delete reviews, even if others consider them objectionable or inaccurate.

Reviews are not endorsed by us and do not necessarily reflect our opinions or the views of our affiliates or partners. We assume no liability for any review or for any claims, liabilities, or losses resulting from any review.

By posting a review, you grant us a perpetual, non-exclusive, worldwide, royalty-free, fully-paid, assignable, and sublicensable right and license to reproduce, modify, translate, transmit, display, perform, and/or distribute all content related to your review.

12. Site Management

We reserve the right, but not the obligation, to:

• Monitor the Site for violations of these Terms.
• Take appropriate legal action against anyone who violates these Terms or applicable law, including reporting them to law enforcement.
• Refuse, restrict access to, limit availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof, at our sole discretion.
• Remove from the Site or otherwise disable files and content that are excessive in size or burdensome to our systems, at our sole discretion and without notice or liability.
• Manage the Site in a manner designed to protect our rights and property and to facilitate its proper functioning.

13. Privacy Policy

We are committed to data privacy and security. Please review our Privacy Policy at https://aromaworld.co.uk/privacy-policy/. By using the Site, you agree to be bound by our Privacy Policy, which is incorporated into these Terms and Conditions.

Please note that the Site is hosted in the United Kingdom. If you access the Site from other regions with different data protection laws, your continued use signifies your consent to the transfer and processing of your data in the United Kingdom.

14. Copyright Infringements

We respect the intellectual property rights of others. If you believe that any material on or through the Site infringes upon your copyright, please notify us immediately using the contact information below. A copy of your notification will be sent to the person who posted the material. Please be aware that under applicable law, you may be held liable for damages if you make material misrepresentations in a notification. If you are unsure whether material infringes your copyright, consider consulting an attorney first.

15. Term and Termination

These Terms and Conditions will remain in full force and effect while you use the Site.

Without limiting any other provision of these Terms, we reserve the right, in our sole discretion and without notice or liability, to deny access to and use of the Site (including blocking certain IP addresses) to any person for any reason, including, without limitation, for breach of any representation, warranty, or covenant contained in these Terms or of any applicable law or regulation.

We may terminate your use or participation in the Site or delete your account and any content or information you posted at any time, without warning, in our sole discretion.

If your account is terminated or suspended for any reason, you are prohibited from registering a new account under your name, a fake or borrowed name, or the name of any third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including pursuing civil, criminal, and injunctive remedies.

16. Modifications and Interruptions

We reserve the right to change, modify, or remove the contents of the Site at any time and for any reason at our sole discretion, without notice. However, we are not obligated to update any information on our Site. We also reserve the right to modify or discontinue all or part of our products/services without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site or our offerings.

We cannot guarantee that the Site will be available at all times. We may experience hardware, software, or other problems, or need to perform maintenance, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Site at any time or for any reason without notice to you.

You agree that we have no liability for any loss, damage, or inconvenience caused by your inability to access or use the Site during any downtime or discontinuance.

Nothing in these Terms obligates us to maintain and support the Site or provide any corrections, updates, or releases.

17. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. The United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

As a consumer habitually residing in the EU, you also benefit from the protection provided by any mandatory provisions of the law of your country of residence. Both Aromaworld and you agree to submit to the non-exclusive jurisdiction of the courts of England and Wales. This means you may bring a claim to defend your consumer protection rights in relation to these Terms in England and Wales, or in the EU country where you reside.

18. Dispute Resolution

The European Commission provides an online dispute resolution platform, which you can access here: https://ec.europa.eu/consumers/odr. If you have a complaint you'd like to bring to our attention, please contact us directly.

19. Corrections

There may be information on the Site that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, availability, and other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information on the Site at any time, without prior notice.

20. Disclaimer

THE SITE IS PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. YOU AGREE THAT YOUR USE OF THE SITE AND OUR SERVICES IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE’S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THIS SITE. WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY:

• ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS.
• PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR ACCESS TO AND USE OF THE SITE.
• UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY PERSONAL OR FINANCIAL INFORMATION STORED THEREIN.
• INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE.
• BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY.
• ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITE.

WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SITE, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING. WE WILL NOT BE A PARTY TO OR RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH ANY PURCHASE, YOU SHOULD EXERCISE YOUR BEST JUDGMENT AND CAUTION WHERE APPROPRIATE.

21. Limitations of Liability

IN NO EVENT WILL WE, OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Nothing in these Terms and Conditions seeks to exclude or limit your rights as a consumer under UK law. This includes, for example, your statutory rights regarding faulty products.

22. Indemnification

You agree to defend, indemnify, and hold harmless us, our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of:

• Your Contributions.
• Your use of the Site.
• Your breach of these Terms and Conditions.
• Any breach of your representations and warranties set forth in these Terms.
• Your violation of the rights of a third party, including intellectual property rights.
• Any overt harmful act toward any other user of the Site with whom you connected via the Site.

Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defence of such claims. We will make reasonable efforts to notify you of any such claim, action, or proceeding subject to this indemnification upon becoming aware of it.

23. User Data

We will maintain certain data that you transmit to the Site for the purpose of managing Site performance, as well as data relating to your use of the Site. While we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Site. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

24. Electronic Communications, Transactions, and Signatures

Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing.

YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

25. Miscellaneous

These Terms and Conditions and any policies or operating rules posted by us on the Site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms will not operate as a waiver of such right or provision. These Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We will not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control.

If any provision or part of a provision of these Terms and Conditions is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Terms or your use of the Site. You agree that these Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defences you may have based on the electronic form of these Terms and the lack of signing by the parties hereto to execute these Terms.

26. Contact Us

To resolve a complaint regarding the Site or to receive further information regarding its use, please contact us at: support@aromaworld.co.uk