How can we help?

We only ship to addresses in main land United Kingdom.

Standard delivery costs £3.99 per order, or is FREE when your order total is £50.00 or more.

For heavier parcels over 2kg being delivered to certain Highlands, Islands and Northern Ireland postcodes, delivery is £9.99. This additional charge only applies where an individual supplier's parcel exceeds 2kg and the delivery postcode falls within one of our premium delivery areas. Any applicable delivery charge is calculated automatically at checkout once your address has been entered.

Depending on your order size, type or destination, we may use Royal Mail, Inpost (formerly Yodel), Evri or DPD. All orders are tracked, and you will receive a tracking link once your order has been despatched.

When your order total is £50.00 or more, a Free Delivery option will automatically become available at checkout. Simply select it to apply the promotion.

Delivery usually takes between 3-5 working days. Please note that 'working days' are Monday to Friday and do not include weekends or public holidays. For example, if you place your order on a Sunday, the 3-5 day delivery window will begin on the next working day (Monday). Please allow for longer delivery times during busier periods, such as Christmas or other holidays.

You may cancel your order as long as we have not started to process your order for despatch. You can cancel your order by visting your account and choosing "Cancel Order" at the bottom of your order page. If you do not see this option it means your order will have already entered the processing stage.

All orders are sent via courier with a tracking number. You will receive your tracking number by e-mail as soon as your order is despatched. If you are having trouble locating your package please contact the courier with your tracking number for more accurate information.

You may also contact us for any information. We are always happy to help.

Please see our returns policy for more information.

Reward Points allow you to earn points and then exhange them for voucher codes to spend at our store. There are various ways to earn Reward Points and you can start earning points as soon as you open an account. No additional sign-ups needed.

For more on Reward Points please visit - About Reward Points.

You can input your voucher codes at checkout. Look out for "Add Promotion Code" on this page.

Some voucher codes are tied to a specific account and may have an expiry date (typically one year). If you're having trouble, please contact us, and we'll be happy to investigate for you.

We value honest feedback! To ensure all our reviews are from genuine customers, we limit reviews to purchased items only.

Just made a purchase? It can take a few days for the review link to appear, giving you some time to try out your new product. You can find a list of all items awaiting your feedback under your account.